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Technical Information |
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I am seeing abnormal traffic in my logs from Googlebot. Why is that? |
You will have to make the decision - Either disallow the robots (like Googlebot) from some or all of your images and pages, upgrade your hosting option or server, or pay for more bandwidth. You must decide if the cost of the bandwidth is worth the benefit that having all of your pages and images listed in Google brings. |
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I am using a Wireless Business Solutions (WBS / iBurst) connection and can not send mail, why is this? |
WBS / iBurst have decided to block all outgoing port 25 (SMTP) traffic. Port 25 is the port assigned by the Internet Assigned Numbers Authority (IANA) for SMTP traffic and is the worldwide standard. Please contact your connectivity provider for a solution. For more information, please see: » ITWeb |
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What is your current server uptime? |
We have managed a server uptime of 99.9% over the last 12 months. |
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How to FTP? |
Please see our Quick guide. |
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Do you monitor your servers? |
Yes. We monitor the servers and the services on each server on a 24 x 7 basis. |
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Can I request additional POP mailboxes over and above the quota included account? |
No. You need to upgrade a larger account to get more POP3 accounts. You will only be able to add additional POP3 accounts to the largest of our hosting options. |
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How do I set-up or change my email account? |
You need to set it up via your control panel. Also see Creating Email Addresses. |
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Do you support catch-all mailboxes? |
Yes. Catch-all mailboxes are not enabled by default. |
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I can not open the attachment attached to my email, what should I do? |
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I can see the attachment in the email, but it is greyed-out, what should |
To resolve this problem please do the following:
- Open Outlook Express 6 and click on Tools then Options.
- Select the Security tab.
- Remove the tick mark next to '' Do not allow attachments to be saved oropened that could potentially be a virus ''.
- Save the setting and restart the program.
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Why I'm I getting the error: '553 sorry, that domain isn't in my list of allowed rcpthosts'? |
Our mail servers requires POP before SMTP authentication:
You have to "authenticate first" on our servers by getting your mail (POP), then the mail server opens a "Relay Window" for you during which you can send email using the SMTP server.
When this window is expired, you will see your outgoing mail bounce back to you with this error.
Solution: Hit your "Get messages" or "Check mail" button to reopen a new window, and resend your message.
Note: To relay using SMTP, you need to enable it in the mail client.
- In Outlook & Outlook Express, check the box saying "My Outgoing Mail server requires Authentication" under the servers tab in the properties of your Mail account.
- In Eudora, check the "Authentication allowed" checkbox under the SMTP server name.
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How long does it take for my autoresponder to be activated? |
Autoresponders usually start to respond to emails, within 10 minutes after being activated. |
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What is auto-responders? |
An auto-responders is a computer program that automatically responds with a prewritten message to anyone who sends an e-mail message to a particular e-mail address or uses an online feedback form. |
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How do I set-up my database? |
You need to set it up via your control panel. |
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I want to register my own domain name. Who can I use? |
http://www.register-it.co.za |
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Do you support JAVA/Java Servelets/JSP? |
Yes, it is supported on certain hosting options. |
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Do you support ASP or ASP.NET? |
No. |
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I get a "Page Not Found" error when I attempt to go to the Control Panel. |
If you have a firewall on your machine or are attempting to access the control panel from a network, with a firewall that is blocking access to port 8443, you will receive the error this error. |
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How can I bypass all cache servers? |
Adding a question mark (?) after the URL that your are requesting, will cause all caches to fetch the updated page, since they will assume that you are accessing dynamic content. e.g. "http://www.host4africa.com/?" or see our Quick guide. |
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How long will it take until I can upload my web pages to your site? |
You will be provided with your FTP access details and FrontPage access details in your set-up information. It will take 36+ hours from when you placed the order for domain name propagation to complete. |
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Do you offer unlimited bandwidth? |
No. We offer un-metered bandwidth and do not bill for bandwidth used. There exists no such thing as unlimited bandwidth. All bandwidth is limited. |
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I am using Windows XP and cannot connect to the FTP server. What is the problem? |
Microsoft has made the decision to enable, by default, the built-in firewall in Windows XP. The Internet Connection Firewall (ICF) is automatically enabled when you install Service Pack 2 (SP2) or later. |
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How do I disable the Internet Connection Firewall (ICF) on Windows XP? |
We recommend that you do have a firewall running on your computer. This is to protect you from the threats on the internet. To disable the ICF, please follow the link: http://www.microsoft.com/windowsxp/home/using/howto/homenet/icf.asp |
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Which firewall should I be using? |
The choice of a firewall is a personal choice. We at Host4Africa.com have had a number of good experiences with Sygate Personal Firewall (SPF). |
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I have made changes on my site, but they do not appear why? |
Possible reasons for the problem might be one or more of the following:
- Your ISP is running transparent proxy servers on their dialup network. These proxy servers may have the old site cached.
- The site could be cached on your local computer.
- When you are on the site press "Ctrl + F5", this will force the browser to fetch the latest information from the server.
- Disable any proxy server set-up in your browser.
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How do I stop Internet Explorer to make use of a proxy server? |
Click on Tools | Internet Options | Connections | LAN Settings | Unselect use a proxy server. |
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How do I make sure that Internet Explorer, retrieves the information from the server, everytime I visit my site? |
To correct this problem please follow the following steps, Open up Internet Explorer | Click on Tools | Internet Options | Under General | Go to Temporary Internet Files | Click on Settings | move the "Dot" to Every visit to the page. |
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How is my disk space usage calculated? |
Your disk space usage is calculated once a day based on the amount of data used by the following services:
- web site
- log files
- databases
- mailboxes
- web applications
- mailing lists
- domain backup files
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Possible reasons for the Proxy problem might be one or more of the following: |
- Your ISP is running transparent proxy servers on their dialup network. These proxy servers may have the old site cached.
- The site could be cached on your local computer. To correct this problem please follow the following steps, Open up Internet Explorer | Click on Tools | Internet Options | Under General | Go to Temporary Internet Files | Click on Settings | move the "Dot" to "Every visit to the page".
- When you are on the site press "Ctrl + F5", this will force the browser to fetch the latest information from the server.
- Disable any proxy server set-up in your browser, click on Tools | Internet Options | Connections | LAN Settings | unselect use a proxy server.
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Turning off and turning on Norton AntiVirus Auto-Protect |
Please go to: "http://service1.symantec.com/SUPPORT/nav.nsf/docid/1997121131456". |
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How do I turn off the "Leave a copy of message on server" feature in Outlook 2003? |
To disable the "Leave a copy of message on server" feature in Outlook 2003, you have to do the following:
- Start Outlook 2003
- On the Tools menu select E-mail Accounts
- In the next window select the option View or change existing e-mail accounts and click the button Next
- In the following window click the button More Settings
- In the next window click the tab Advanced
- Disable the option near the bottom called Leave a copy of messages on the server
- Click OK
- Click Next
- Repeat steps 2 through 5 for each POP account in the list
- Click Finish
- Close Outlook 2003
- Start Outlook 2003
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Do you support Joomla (http://www.joomla.org)? |
Yes. We suggest that you always run the latest version and upgrade regularly. Currently the latest version is: |
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